Privacy Policy

Privacy Policy


  1. Acceptance of this Privacy Policy. Please read the terms of this Privacy Policy carefully. If you do not accept the terms, do not use this website (“Site“). This Policy governs the Site but may not apply to all operations of West Nova. By using this Site, you are indicating your acceptance to be bound by this Policy. We review this Privacy Policy and our procedures from time to time and we may revise these terms at any time at this Site. Please visit this Site periodically to review our Privacy Policy.
  2. Definitions. In this Privacy Policy the following definitions apply:
    1. West Nova” or “Company” means West Nova Fuels Limited, and any affiliated companies providing services in relation to this Site;
    2. User” means any person using this Site or the services offered in association with this Site by West Nova;
    3. We” or “us” refers to West Nova; and
    4. You” or “you” refers to any User.
  3. Your Privacy. West Nova respects your privacy. This Privacy Policy describes how we collect, use and disclose personal information. West Nova recognizes the importance of obtaining consent where required by law for collection, use and disclosure of personal information. This Policy does not govern personal information about our employees, which is addressed by other internal West Nova policies. If you have any questions about our use of personal information, please see the contact particulars for our Privacy Officer at the end of this Privacy Policy.
  4. What Constitutes Personal Information? Personal information is any information about an identifiable individual, but may not include certain business contact information that West Nova collects, uses or discloses solely for the purpose of communicating or facilitating communication with the individual in relation to their employment, business or profession.
  5. Collection of Personal Information. We may collect the following personal information about you at our Site, if you choose to provide it to us or as required or permitted by law:
    1. Name;
    2. Address (postal and email) and telephone number;
    3. Credit card and other financial and payment information (if we make such transactions available);
    4. Testimonial comments from you about our products and services;
    5. Other information as required or permitted by law, or as provided by you.

The information above is generally collected from you, but we may also obtain such information from financial institutions as permitted by you or as required for us to provide our services to you.

  1. Use of Personal Information: Your personal information may used by us as permitted or required by law and for the following purposes:
    1. To provide our products and services to you;
    2. To process invoices and your payment by credit card, debit systems or other billing options;
    3. To contact you for customer follow up and to seek your input and advise you about products and services of West Nova and its affiliated companies, but only your name, address and telephone number will be used for this purpose.
  2. Sharing Your Personal Information: We may share some or all of your personal information as required or permitted by law and as follows:
    1. To contractors and agencies that work with us to provide our products and services to you, who will be provided access to personal information as needed to perform their functions, but we shall not authorize them to use your personal information for other purposes;
    2. To financial institutions and their affiliated companies for the purpose of processing your payments to us;
    3. To collect any debt you may owe to us;
    4. To affiliated companies and independent contractors for the purpose of customer follow-up and to seek your input and advise you about products and services of West Nova, but for this purpose we shall not share more than your name, address and telephone number;
    5. To another company or business, in the event of a proposed or actual transfer of ownership of all or part of our company to that other company or business, but for this purpose, we shall not authorize use of your personal information beyond the scope of any such transaction or this Policy;
    6. We may use your testimonials at our Site and in our promotional and advertising materials, but we shall only do so without your name or without your surname, unless we have further consent from you.

You will be given the opportunity to opt out of having your information used for purposes which are not directly related to the provision of our products and services. For example, if you do not want to receive information about additional products and services that may be available from West Nova and its affiliates from time to time, then you will be given the opportunity to opt out of receiving such information.

  1. Safeguards for Personal Information. The security of your personal information is important to us, and we use various technical, contractual, administrative and physical security measures to protect personal information that you provide to us. We instruct our employees to comply with privacy laws and with this Privacy Policy. We strive to regularly improve the security of personal information that you may provide to us through our Site or via other means, but please note that there is no method of transmitting or storing data that is 100% secure.
  2. Links and Other Associated Sites. Our Site may contain links to other sites, including sites of affiliated companies. We do not endorse or otherwise accept responsibility for the content or privacy policies of these sites. You should carefully review the privacy policies and other terms of use for such sites. These other sites may collect, use and disclose personal information in a very different manner from this Site.
  3. Cookies. We use “cookies” which are software devices which are sent to your internet browser and are stored on your computer’s hard drive. Cookies allow us to remember who visits our Site so that you do not need to re-enter a password multiple times, permit our server to recognize you when you visit our Site in the future, and allow us to customize our Site to you, including in respect of advertising at this Site. When you view advertisements at our Site, our advertisers may also use cookies to make their advertising effective, and use of the cookies by our advertisers is subject to their own privacy policies and not West Nova’s Privacy Policy. We also use cookies to collect aggregate information about our Users, but no personal information will be shared with recipients of this aggregate information. You can configure your browser to accept or reject cookies, but rejection of cookies may limit your ability to use this Site.
  4. How Long Do We Keep Your Personal Information? We retain your personal information as needed to respond to your queries, and/or as long as you remain our customer. If your relationship with us as a customer ends, we may use and disclose your personal information as required and permitted by law, to conclude any outstanding matters relating to your relationship with us, to contact you for customer follow up, and to seek your input and to advise you about products and services of West Nova and its affiliated companies that may interest you. If you do not wish to receive any such further information, please contact us as indicated under the “Contact Us” heading below. We also retain your personal information as necessary to satisfy any potential legal obligations we may have.
  5. Contact Us. If you wish to file a complaint, make an inquiry regarding or obtain access to your personal information that we may hold, please contact us as follows:

Privacy Officer – West Nova Fuels Ltd.
73 Falkland Street, Lunenburg, Nova Scotia, B0J 2C0 privacy@westnova.ca

Please be aware that access may not be provided to certain information which is protected by lawyer-client privilege, constitutes confidential commercial information, was collected in respect of the investigation of a breach of an agreement or of law, or is generated in respect of dispute resolution.

Have a Question?

Our customer service team will promptly respond to your inquiry. For immediate assistance 24/7, please call your local branch below

Contact Us
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West Nova Fuels Bridgewater

570 Logan Road
Wileville, Nova Scotia
B4V 9C7
Open: 8am – 4:30pm

West Nova Fuels Propane Bridgewater

65 MacCulloch Rd
Cookville, Nova Scotia
B4V 7P1
Open: 8am – 4:30pm

Commercial Lubricants

Nova Scotia, New Brunswick

West Nova Fuels Digby

218 Victoria Street
Digby, Nova Scotia
B0V 1A0
Open: 8am – 4:30pm

Superline Fuels Halifax

3451 Barrington St
Halifax, Nova Scotia
B3K 2X8
Open: 8am – 4:30pm

West Nova Fuels Propane - Kentville

909 Park St
Kentville, Nova Scotia
B4N 5H3
Open: 8am – 4:30pm

West Nova Fuels Lunenburg

73 Falkland St
Lunenburg, Nova Scotia
B0J 2C0
Burner Service: 902-634-4700
Chester: 902-275-4775
Open: 8am – 4:30pm

Superline Fuels Parrsboro

3306 Highway 2
Parrsboro, Nova Scotia
B0M 1S0
Springhill: 902-763-3303
Open: 8am – 4:30pm

West Nova Fuels Port Williams

28 Highway 358 Greenwich
Port Williams, Nova Scotia
B4P 2R2
Hantsport: 902-684-3324
Open: 8am – 4:30pm

West Nova Fuels Shelburne

91 Falls Lane Rd.
Shelburne, Nova Scotia
B0T 1W0
Propane: 902-530-3150
Open: 8am – 4:30pm

Superline Fuels Truro

208 Industrial Ave
Truro, Nova Scotia
B2N 6V4
North Shore: 902-548-2991
Springhill: 902-763-3303
Open: 8am – 4:30pm

West Nova Fuels Wilmot

RR2; 15048 Highway 1
Kingston, Nova Scotia
B0P 1R0
Open: 8am – 4:30pm

West Nova Fuels Windsor

6006 Highway 14,
Garlands Crossing
Windsor, Nova Scotia
B0N 2T0
Open: 8am – 4:30pm

West Nova Fuels Woods Harbour

20 Falls Point Rd
Woods Harbour, Nova Scotia
B0W 2E0
Open: 8am – 4:30pm

West Nova Fuels Yarmouth

211 Water St
Yarmouth, Nova Scotia
B5A 1L9
Open: 8am – 4:30pm

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